Privacy Policy

Last Updated: October 7, 2025

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our electrical services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, email, or contact forms
• Request a quote or service estimate
• Schedule an appointment
• Provide feedback or testimonials

This information may include:

• Name and contact information (address, email, phone number)
• Property information and service requirements
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our electrical services
• To communicate with you about appointments, services, and updates
• To process service requests and payments
• To send you marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To comply with legal obligations and resolve disputes
• To improve our website and service offerings
• To detect and prevent fraud and security issues

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

Google Ads and Remarketing

We use Google Ads and remarketing features to advertise our services online. Third-party vendors, including Google, show our ads on sites across the internet. We and third-party vendors, including Google, use cookies to:

• Serve ads based on your past visits to our website
• Optimize and serve ads based on your interests
• Measure ad performance and engagement

You can opt out of Google's use of cookies by visiting Google's Ads Settings at https://adssettings.google.com. You can also opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices/.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, scheduling systems)
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Protection of Rights: We may share information to protect our rights, property, or safety, or that of our customers or others

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Portability: Request transfer of your information to another service provider
• Opt-Out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: (888) 217-5562
• Email: privacy@astrafield.info
• Mail: Astrafield Electrical Services, Privacy Department

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

13. International Users

If you are accessing our services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer and processing.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. We currently do not respond to Do Not Track signals.